We operate an independently established quality management system of our own.
We produce high quality products based on Morinaga Milk quality rules according to the prevailing manufacturing principles. We operate "MACCP," an in-house management system custom-designed to safeguard the quality of the products shipped out from each of our plants.
"MACCP": Morinaga Milk's unique quality management system
[Conceptual diagram of MACCP system operation]
"MACCP" is a HACCP-based system designed to ensure the quality expected of original products in conjunction with safety. Our aim in using this system is to stably produce products that customers can consume without worries. The MACCP system analyzes harmful factors and ensures the safety and quality of food by thoroughly preventing their occurrence and recurrence. We intend to realize ever-higher quality and continuously improve the system through ongoing enhancements linked to internal auditing and verification.
We continuously maintain and improve the level of quality control at Morinaga Milk by conducting regular quality audits to confirm that the quality rules are kept and the quality management system is functioning properly.
- Internal quality audit by each business office
- Quality audit by the Quality Assurance Department
- Outsourcing audit by an external auditing company
In-house education program to support reliability
Morinaga Milk creates various opportunities for employee education in the belief "people (employees) create quality."
In order to deliver safe and reliability products to customers, a manufacturer must raise the quality-control awareness of all of its employees and improve their quality-maintenance skills. To heighten our employees' awareness of quality at Morinaga Milk, we always set quality control themes in our training programs for the departments in charge of production and offer training programs to nurture specialists.
We also offer training programs for all of our employees in departments not directly involved in production to ensure that they understand the importance of our activities to maintain and improve quality.
[Group training by career in manufacturing department]
We have established an incremental training system focused on the various functions of the technical employees at our head office, plants, and research laboratories to ensure that they master the skills and knowledge necessary for manufacturing at each level.
In addition to the group training shown in the figure below, we offer an "MACCP system" education program for every plant to equip employees with all of the skills necessary for quality control.
[Training to develop quality control specialists]
We also conduct training to develop experts in quality control in parallel with our training to develop production engineers.
（1）Measurement management practical training: The production of products requires an accurate weighing of the raw materials and verification that the quantity indicated on a product package matches the actual product quantity. This training teaches our employees the basics of metrology, the principles of measuring instruments, and the actual operations for calibration.
（2）Quality control personnel training, quality control
assessor training, and quality control individual training: The Quality Control Section conducts inspections at the plants to check and verify the quality of the products and the processes to produce them. These training courses are designed to improve the knowledge and abilities of the members of the Plant Quality Control Section and other responsible persons to the required levels, and to strengthen our quality management system through group training.
We also train quality control assessors as internal quality auditors at our plants.
（3）Training for microorganism test operators (basic/experts): Management of the microorganisms that contaminate food is an important food hygiene issue. Our employees learn about the properties and behaviors of microorganisms and the inspections they will be required to conduct as experts on microorganism management.
TopicFostering production engineers at "Morinaga Milk College"
Morinaga Milk College was opened in September 2002 as an internal educational institution in the manufacturing department tasked with "transferring skills" and "maintaining and improving quality technology."
Morinaga Milk College offers training programs for employees of different ages (at different stages of their careers): a "Hop-up course" for 2nd and 3rd year employees; a "Step-up course" for employees in their late 20s; and a selective "Jump-up course" for employees in their mid-30's. We also carry out "theme training" where trainees themselves can summarize what they have learned through training in different product categories in order to develop "teaching materials." These "teaching materials" are utilized for OJT, in-plant training, and machine maintenance for engineers who have not participated in training before.
Morinaga Milk College also contributes to development of young engineers through self-development support using e-learning, etc.